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Support Services
Babel Technology offers a wide range of Proactive and Reactive services to maximize
availability and performance, and reduce total cost of ownership across the customer’s
IT infrastructure.
A team of HP certified engineers, who are available on call to respond to customer’s
needs and employing leading edge technologies, processes, and technical services
to minimize downtime, increase productivity and improve return on IT investments.
Support service is modular and scalable, that caters to various levels of customer
requirements, ranges from 4 hrs response time for Mission critical systems to next
business day for minor faults.
This service will be delivered using a combination of remote diagnosis, onsite and
offsite services.
Babel will determine the most appropriate delivery method required in order to provide
effective and timely customer support.
Service Benefits:
- Maximize availability and performance across your IT environment.
- Access to a team of HP certified a specialist who knows your IT needs.
- Collaboration and knowledge transfer.
- Proactive service across your IT infrastructure.
- Anticipate and plan for change.
- Quick problem resolution.
- Single point of contact.
- Direct connection to technical specialists.
- Immediate dispatch of hardware for mission critical systems.
- Hardware repair commitments.
- Babel will undertake to stock standard spares for all the equipment listed in the
annexure, to enable our service engineers to deliver faster on the standard issues.
Original HP Spare parts can be ordered and will be charged on the basis of its cost
price + 15%.
Reactive Service
Babel Technology Engineers will come to the customer's site and renders the services,
parts, and materials necessary to resolve the problem to maintain the customer's
hardware products in good working condition. Babel Technology Engineers will diagnose
and rectify the system malfunctions and failure.
The default Reactive service level includes:
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Service Time
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Marketing Name
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Description
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6 Hr 8x5 in
Tripoli
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Hardware Support
Onsite service
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Babel services hardware at the customer‘s location, with a 6-hour response time.
Service is available for 8 hours a day, 5 days a week in
Tripoli
.
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6 Hr 24x7 in
Tripoli
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Hardware Support
Onsite service
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Babel repairs hardware at the customer‘s location, with a 6-hour response time.
Service is available 24 hours a day, 7 days a week in
Tripoli
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6Hr, Call-To-Repair - Tripoli
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Hardware support
Onsite service
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Babel repairs hardware at the customer‘s location, with a 6-hour repair time commitment.
Service is available 24 hours per day, 7days a week.
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Related links:
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